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FAQs

FAQs

I see you have three different locations. Tell me about each. Eastie – 20 Orleans Street: Our original mat-based studio offering yoga, barre, and mat Pilates. Revere – 56 Salt Street: Our mat-based studio at Suffolk Downs, also offering yoga, barre, and mat Pilates.Reform by The Point – 255 Maverick Street, East Boston: Our dedicated reformer Pilates studio offering small-group reformer classes.

I’ve never been to the studio before. What do I need to bring? Just yourself and a water bottle! Clients are welcome to bring their own mats or borrow a Manduka mat free of charge.

How early can I arrive to class? The  door unlocks 15-minutes before class is scheduled to begin for mat based classes, and 10-minutes for Reform.

What if I’m running late? For safety reasons, the studio door locks at the beginning of class. We are unable to admit late students.

What is your late cancel policy? Clients may cancel their reservation 4-hours before class is scheduled to start. Late cancels/no-shows result in the loss of class credit or a $10 charge for unlimited/intro members, or forfeiture of the credit for credit-based packages.

How does the waitlist work? Clients may be added to class up to two hours before class begins. If you don’t plan to attend a class, please remove yourself from the waitlist before the 4-hour cancellation window.

Do you have parking? We offer free parking validation for up to three hours in Revere at the lot on Boudrot Rd. Ask the front desk team member for details! Eastie and Reform by The Point is street parking only. 

Are you near the T? Yes! Both Eastie locations are minutes from the Maverick MBTA station. Revere is a short walk from the Beachmont station.

Tell me about the Piers Park classes. Meet directly in Piers Park at the flagpoles for a nourishing yoga flow and beautify city and harbor views!

Memberships & Class Packs

I see credits for both Mat Classes and Reform Classes. What’s the difference? Mat Class credits can be used for yoga, barre, and mat Pilates at our Eastie studio at 20 Orleans Street and our Revere studio at 56 Salt Street. Reform Class credits are specifically for reformer Pilates classes at Reform by The Point, located at 255 Maverick Street in East Boston. Because the class formats and studio experiences are different, Mat and Reform credits are separate and cannot be used interchangeably. Want access to both? Our Best of Both membership combines unlimited mat-based classes with 4 or 8 Reform classes each month.

What are the benefits of an unlimited mat-classes monthly membership? One free guest pass each month, free mat storage at the studio, 25% of most workshops and events, 10% off merchandise.

Are memberships and class packs valid at all locations? All mat-based memberships and class packs can be used at 20 Orleans Street and 56 Salt Street. Reform by The Point has separate credits.  

How long is my class pack valid for? 5-credit packs are valid for 3 months from date of purchase. 10-credit packs are valid for 6 months from date of purchase.

I just bought the mat new member special. When does it begin? The new member special begins the day you purchase.

I signed up for a workshop, but my plans changed. Can I get a refund? Workshops are nonrefundable. 

FAQ

Studio Policies

Late Cancellation

Our studio has a 4-hour late cancellation policy. Any classes missed or canceled within 4 hours of class will be charged a full class credit. There are no hard feelings for a cancellation or a miss, but we simply must maintain the integrity of our policy. Our 4-hour cancellation policy applies to all classes. Cancellations within the 4-hour window are charged fully.

  • Early Cancel: Cancellation made prior to 4 hours to the start time of class. The class is credited back to your account for future use, not back to the credit card used.
  • Late Cancel: Cancellation made after the 4 hour window. Drop-ins and Class card holders will lose the one class and unlimited membership or introductory members will be charged a fee of $10.00. This also applies to no shows.
  • To cancel your reservation, sign into your account using your login and password.
  • Workshops/Events/Trainings: There are no refunds or exchanges on cancellations for any workshops, events, or trainings. If needed, you may transfer your workshop to a friend.

Late to Class Policy: To protect the integrity of our classes and student experience, we begin classes on time. Should you arrive to class after the start time of class, you will not be allowed in. The visit will be considered a no show and cancellation policies will apply.

Cell Phone Policy: Please silence cell phones and put them away during class.

Studio Purchases

  • Credits may be purchased online or at the studio.
  • Expiration date cannot be extended.
  • Purchases may be made using cash or Visa, MasterCard, and Discover.
  • Personal checks not accepted.
  • Purchases are nonrefundable or and non-transferable.

Studio Class Cancellation

  • Classes may be canceled at the discretion of The Point if fewer than 3 participants are registered.
  • Cancellation notices will be emailed to clients.
  • Cancellations will be made no later than 1 hour prior to class start time.
  • If you were registered for a class that was canceled your class credit is automatically returned to your account.
Please check emails for weather and studio closing announcements. As a business operating in New England, we are committed to opening our doors through all types of weather and providing our clients with a warm, safe, and dry place to escape the elements and feel the burn! The safety of our clients and our team is of the utmost importance to us. We will closely follow the forecast and road reports to make cancellation decisions with safety in mind!

Ready move with us?

Try our intro specials — options available for both mat-based classes and Reform by The Point

Introducing Reform by The Point, your favorite neighborhood Pilates studio